Privacy policy at Mate

Effective Date: September 2, 2024

1. Introduction

This Privacy Policy describes how Gikken UG ("we", "us", or "our") collects, uses, and protects your personal information when you use our Mate translation service ("Mate" or "the Service"). We are committed to protecting your privacy and ensuring transparency in our data practices.

2. Information Collection

Data Collected Automatically

When you install or use our extension, we may collect certain data automatically, including:

• User agent data such as your browser and operating system and the type of your device
• Operating system
• Usage data (e.g., which features are used and how often)
• Your IP address and the general location associated with it (e.g., country, city, and ISO code).
• URLs you visit and the URLs you visited immediately prior to visiting our product and the time and date of your visits to those URLs.

The extension may store essential data like settings and configurations necessary for its functionality.

User-Provided Information

If you choose to create a Mate Account, we collect:
• Email address
• Optionally, your name
• Translation history
• Phrasebook entries

3. Use of Information

We use the collected information for the following purposes:

• To provide and improve Mate's functionality
• To personalize your experience
• To respond to your inquiries or support requests
• To analyze overall usage patterns and improve our service design

4. Data Sharing and Disclosure

We use the following third-party services:

• Amplitude Analytics: For anonymous usage analysis in our apps
• Splitbee Analytics: For anonymous website analytics
• Google Translate and Bing Translator: To provide translations for some languages (anonymously)
• Paddle: To handle payments and subscriptions

Third-Party Services:

We may disclose this information to third parties, including our service providers, affiliates, agents, business partners, and other third parties for marketing and business purposes. They may use it to create inferences about you, anonymize it (strip it of any identifiers and unique numbers or codes associated with you or your device), and process or sell it for analytical purposes. The anonymized data may also be shared with current and potential business partners and other third parties for lawful purposes.

Legal Requirements:

We may disclose information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations.

Business Transfers:

In the event of a merger, acquisition, or asset sale, user data may be transferred. We will notify users of any such change in ownership or control of their personal information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of passwords
• Secure servers for storing account data located within the European Union
• Limited access to user data (only for support and debugging purposes)

6. User Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data from our servers

To exercise these rights, scroll to the bottom of the settings page in any Mate app and click "ERASE ALL MY DATA" or contact us at [email protected].

7. Children's Privacy

Mate is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13.

8. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. We will notify users of any significant changes via the Service or by email. We encourage users to review this policy periodically.

9. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at: [email protected]

10. Additional Legal Information

GDPR Compliance:
For users in the European Union, we comply with the General Data Protection Regulation (GDPR). The data erasure option mentioned in Section 6 fulfills the "right to be forgotten" requirement.

CCPA Compliance:
For California residents, we comply with the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect about you and to request deletion of your personal information.

11. Browser Permissions

Mate may request permission to access all visited web pages. This is required to insert translation scripts into the pages you visit for instant translation.

12. Payment Information

All payments are processed through third-party services:

• App Store for iOS and Mac App Store purchases
• Paddle for browser extensions and direct Mac purchases

We do not handle or store your payment information.

13. Cookies

We do not use cookies on our website or in our service.

By using Mate, you agree to the terms outlined in this Privacy Policy.